In most cases they will replace the device if it is less than 2 years old. Older Devices – Outside of Warrantyįor those of you with Kindle’s that fall outside of the 12-month warranty, I would still get in touch with Amazon. Whereas if you were to accept a replacement, your device would be under the existing warranty period. Personally, I would take the refund, as it allows you to repurchase a new Kindle Paperwhite with a further 12 months warranty. If your device is within its 12-month warranty, Amazon will give you the option of a refund or replacement. In cases like this you are best speaking to Amazon with regards to either a replacement or repair. It could be that there is a hardware issue with your device such as a failed power supply or CPU. It comes with diagrams and screenshots to get you back to reading in no time! You might want to check out my Kindle Troubleshooting Guide which covers every issue you can think of that could go wrong, along with practical solutions. So, you’ve tried all of the above and your Kindle Paperwhite is STILL not working. If the device still shows no signs, you may need to reboot the device using the instructions from section 1. Following this, you should see the battery icon on the display or the screensaver. So, plug your Kindle Paperwhite into the charger and leave it for a while. It can take at least 30 mins before you see any sign of life on the display. This can take up to 15 mins to get to a safe voltage level before switching to a normal charge rate.
If the battery is completely dead, the Kindle will need to pre-charge the battery at a much slower rate, also known as “trickle charge”, so not to overheat or damage the battery.
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